Frequently Asked Questions - FAQ

Shipping & Orders

  • What are your shipping options and costs?
    • LCD Guarantee offers free economy shipping on all orders. For customers who need their screen sooner, a variety of expedited shipping options are available — exact pricing and delivery estimates can be viewed at checkout. Orders are processed and shipped within 1-2 business days, pending order verification.
  • How long does shipping take?
    • Orders are shipped within 1-2 business days of order verification. Delivery time after shipment depends on your location relative to our warehouse in New York. Economy shipping times vary by destination, and expedited options are available at checkout for faster delivery.
  • Do you ship to Canada?
    • Yes, LCD Guarantee ships to Canada. Please note that customers are responsible for being familiar with all applicable importation laws in their country. LCD Guarantee is not liable for any taxes, duties, fees, or tariffs that may be incurred upon delivery.
  • Can I track my order?
    • Yes — all orders receive regular tracking updates. A tracking link will be emailed to you once your order has shipped.
  • What happens if my order arrives damaged?

    • If your order arrives damaged, please email us with your order number as the subject line and include the following photos:

      • The damaged item as it was packed in the box
      • A clear photo of the damaged item showing the damage
      • The inner packing material
      • A close-up of the shipping label and tracking number
      • Two photos of the outside of the box taken from corner perspectives
      • Close-up photos of any damage to the box

      We will file a shipping claim on your behalf and immediately process a replacement — you do not need to wait for the claim to be resolved before receiving your replacement item.

Products & Compatibility

  • How do I know which screen is compatible with my device?
    • Match your device's model and specifications to the product title and description on the listing. If you're unsure, our order verification service can confirm compatibility for you — just message us with your device's model number or serial number before ordering and we'll make sure you get the right part.
  • What's the difference between LCD and OLED screens?
    • LCD screens use a backlight to display images and are the most common type found in laptops and monitors. They are generally more affordable and durable. OLED screens produce their own light per pixel, resulting in deeper blacks, more vibrant colors, and thinner panels — but they are more expensive and more fragile to handle. When replacing a screen, you'll need to match the same technology your device originally came with, LCD to OLED upgrades are not possible in current laptops.
  • Do your screens come with a warranty?

    • All screens come with a standard 30-day warranty from the date of delivery. For added peace of mind, extended protection is available as an option at checkout.

  • What is the condition of the screens you sell?
    • All screens sold by LCD Guarantee are new unless otherwise stated on the product listing. Some touchscreen assemblies are difficult to source brand new and are carefully removed from overstock units. These parts are still new and unused, but may have minor marks on the back from the adhesive removal process — this does not affect functionality or display quality.

Returns & Warranty

  • What is your return policy?
    • LCD Guarantee offers a 30-day hassle-free return policy. You have 30 days from the date of delivery to request a return for any reason. Items must be returned in the same or similar condition as received, in original packaging, with proof of purchase. No restocking fee is charged if the screen is returned with the protective film intact and no signs of installation or damage. If the screen shows signs of use — such as peeled protective film, tape residue, scuffing, or physical damage — a restocking fee of up to 50% may apply. Note that sale items, gift cards, digital products, services, and custom or special-order items are non-returnable.
  • What do I do if my screen is defective?
    • Please inspect your item upon delivery. If it arrives defective, damaged, or incorrect, contact us immediately at info@lcdguarantee.com and we will resolve the issue promptly.
  • How do I start a return?
    • Email us at info@lcdguarantee.com to begin the return process. Once approved, we will provide a return shipping label and instructions on where to send the item. Important: items sent without prior return authorization will not be accepted. If you need a different item, request a return first and place a new order once it is approved.

Mail-In Repair

  • Do you offer Mail-In Repair Services?
    • Yes, LCD Guarantee offers mail-in repair services. Customers can ship their device to us for professional repair with a turnaround time of 1-2 business days once received. To get started, visit our Mail-In Repair page to schedule your repair and receive shipping instructions.
  • What devices do you repair?
    • LCD Guarantee repairs all types of devices including phones, tablets, laptops, desktops, and all-in-one computers.
  • How do I package my device for mail-in repair?
    • If you have the original box your all-in-one came in, please use that. For laptops, phones, and tablets, securely pack the device in a box with 2-3 inches of cushioning material between the device and all sides of the box to prevent damage during transit.
  • Is my data safe during a mail-in repair?
    • Yes — a screen repair does not affect the data on your device. Our technicians generally do not need access to your device beyond what is required for the repair itself.
  • What warranty do you offer on repairs?
    • All repairs come with a 1-year warranty from the date of the repair. The warranty covers defects in the screen itself or issues resulting from the repair. It does not cover damage caused by physical impact or normal operating wear.

Installation & Repair Difficulty

  • How difficult is it to repair my device?
    • Repair difficulty varies by screen type. Standard non-touchscreen LCD replacements are straightforward and suitable for most DIY users. Touchscreen LCD replacements are more involved and must be revision-specific to ensure compatibility. OLED screens are thin, fragile, and expensive — we recommend having these replaced by an experienced technician. Screens with integrated touchscreen digitizers are also best left to professionals due to the complexity of removal. Not comfortable doing it yourself? LCD Guarantee also offers mail-in repair services with a 1-2 business day turnaround. For DIY guidance, check out our repair tutorials on our YouTube channel.
  • What tools do I need to replace my screen?
    • Most screen replacements require a precision screwdriver set, pry tools such as a spudger, and double-sided adhesive. LCD Guarantee sells all the tools you need to complete your repair — check our store for the full selection.
  • Where can I find installation instructions?
    • LCD Guarantee has repair tutorials available on our YouTube channel to guide you through the process step by step.